Change IP Support - Privacy-Gateway.com
Change IP Support - Privacy-Gateway.com PDF Print E-mail

Frequently Asked Question

Here is a list of top 10 most common questions we receive from our clients and evaluators. Before contacting our support team please take a minute and search for the answer to your question in the list below.

  1. How many IP address do you have?

  2. How to use Anonymity Gateway with Firefox?

  3. Does Anonymity Gateway work with IRC or p2p?

  4. Where can I check my IP address on the Internet?

  5. Do I need to pay if I upgrade to a new version of the software?

  6. What payment methods do you accept?

  7. Can I use one license code on two computers?

Contact Support

If you could not find the answer to your question in the F.A.Q. section please do not hesitate to contact our support team available at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it . All e-mails will be answered with 24 hours (during working days).

Frequently Asked Question

Q. How many IP address do you have?

       A. Currently Privacy Gateway products use 23 Premium Proxies (15 from US, 3 from UK, 2 from Germany, 1 from Ireland, 1 from Canada and 1 from France).

Q. How to use Anonymity Gateway with Firefox?

       A. By default, Anonymity Gateway configures Firefox automatically. If it does not work for you please contact us.

Q. Does Anonymity Gateway work with IRC or p2p?

       A. Yes, Anonymity Gateway works with IRC and p2p if they are set to use HTTP communication.

Q. Where can I check my IP address on the Internet?

       A. You can check your IP using the following websites: http://www.privacy-gateway.com/anonymitygateway/whatismyip.php/, http://whatismyipaddress.com/ or http://www.whatismyip.com/

Q. Do I need to pay if I upgrade to a new version of the software?

       A. Anonymity Gateway licensing policy is based on yearly subscription. For one year all upgrades are FREE and after this, to continue using our product you will have to renew your license. The renewal price si 50% discounted.

Q. What payment methods do you accept?

       A. Beside the online payment, considered the most convenient one, we also accept wire transfer based on an invoice containing our bank information. For the online payment we provide evaluators to choose from 3 payment providers: Share-it, Avangate and PayPal.

Q. Can I use one license code on two computers?

       A. Privacy-Gateway programs are licensed on a "per-computer" basis. This means that you have to purchase a license for each separate computer that it will be installed or used on, regardless the number of people using the computers.